Ticketing and Refund Policy
Refund & Cancellation Policy
Customers are requested to carefully review all details, including name, date, time, event, and ticket quantity, before completing their purchase. All ticket sales are final; tickets cannot be cancelled, refunded, or exchanged under any circumstances. Ekatva Festival does not offer refunds, cancellations, or exchanges for tickets purchased through our site. If you are unable to attend the event, you may transfer your ticket to another individual. To facilitate a transfer, please contact us at hello@ekatvafestival.com
Privacy Policy
At Ekatva Festival, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
Information Collection and Use
Personal Information: If the website requests you to provide personal information, such as when registering for an event, filling out a form, or communicating with us, we will inform you of the specific purposes for which the information is collected. We take adequate security measures to protect your personal information. The types of information we may collect include your email address and other contact or identifying details.
Transaction Information: When you purchase tickets or engage in transactions with Ekatva Festival, you may be asked to provide additional personal and financial information necessary to process those transactions. We do not directly collect sensitive information such as credit card details or Aadhar/Social Security numbers; all registrations and payments are handled by third-party payment gateways.
Usage Information: We use the information collected to: Provide, maintain, and improve our services. Process transactions and deliver the products and services you request, including sending confirmations and invoices. Send technical notices, updates, security alerts, and support messages. Respond to your comments, questions, and requests, and provide customer service. Send newsletters and promotional emails about our events. You can opt-out of these communications by following the unsubscribe instructions in the emails. Despite your preferences, we may still send you updates to our Terms of Service or Privacy Policy.
Technical Information
We automatically gather and store certain technical information about your visit to our website, including:
The Internet domain of your service provider and IP address.
The type of browser and operating system used.
The date and time of your visit.
The pages/URLs you have visited.
The referring website, if applicable.
This technical information is used to enhance your browsing experience and to understand site usage patterns. We do not attempt to link this information to the identities of individuals unless an attempt to damage the site is detected.
Security
We implement adequate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.